Terms of Service

Placing an order through this site or any of our related company sites indicates you accept these terms and conditions.

PLEASE READ CAREFULLY as this applies to all purchases made online or offline from Elite Minds Inc and for related products sold on this website which are provided by Elite Minds Inc.  

By accepting charge(s) for any product(s) or providing your credit card number or making payment by PayPal for product(s) made by or sold through Elite Minds Inc., customers (buyers) agree to be bound by the terms and conditions listed below. Any attempt to alter, supplement, modify or amend these terms and conditions by the customer will be considered as material alteration of this agreement and, therefore, are void with/without customer's acknowledgement. In addition, these terms and conditions are subject to change at any time, with or without prior written notice to the customer(s). Therefore, please check these terms and conditions carefully each time before you place an order from Elite Minds Inc.

Elite Minds Inc LIMITED REFUND GUARANTEE

Each returned product MUST follow the Elite Minds Inc. return merchandise procedures. Return procedures are spelled out below. Any returned merchandise that has not followed these procedures shall be rejected and marked as lost to Elite Minds Inc. Customer agrees that all returned products will be 100% complete(with the exception of items advertised as free gifts that may be kept), in re-saleable condition, and will include the original packaging material(s), manual(s), blank warranty card(s), and other accessories which have been provided by the manufacturer originally in the packaging. If any component(s) of the returned product is (are) missing, Elite Minds Inc's Return Procedure will be breached and shall reject the entire return or may choose to impose charges against the customer for replacement of the missing component with or without customer's acknowledgment. Elite Minds Inc. will gladly accept any merchandise for replacement which is/are defective or in damaged condition when received by the customer if it is returned within 30 days of purchases. Specific items may have different guarantee periods which are not altered by this 30 day damage/defect replacement offer. If you receive it and its broke, we will replace it. We do not accept returns for merchandise purchased at retail outlets, through other websites not controlled by Elite Minds Inc. or other services not provided directly by us. Returns for retail purchases depend solely on the retail store's policy. Any returns sent directly to Elite Minds Inc which were not purchased from Elite Minds Inc will be considered gifts to Elite Minds Inc. If you didn't buy it from us, there is no reason to return it to us, return it where you bought it.

Refunds for downloaded products(where applicable and if such product is covered by any guarantee) must be requested through our trouble ticket system which is available by clicking the Contact Us link. Email is unreliable so we cannot guarantee that we will receive your request by email, therefore you must submit refund requests through our trouble ticket system so we will be assured of receiving the request and there you can also track it even if your email is not working correctly. We are not responsible for email refund requests which are lost or which are filtered as spam. If you wish to request a refund for a downloaded product, do it through the trouble ticket system.

Satisfaction Guarantees

Satisfaction guarantees are made on some of our products. The Satisfaction Guarantee on downloadable software begins after the end user has downloaded and installed the product completely. We are not responsible for the buyer's inability to use their computer or their operating system therefore the inability to download, to run a program, or inability to use Windows does not qualify as dissatisfaction if the user has not actually downloaded and tried the product. We can verify a download is working and if it is not functional we will resolve the issue in a reasonable time once notified. We are not responsible if the end user's computer is missing windows components or other components needed to run the software such as .NET or Java. Those are free downloads and are easily installed by any competent computer user. Our satisfaction guarantee applies ONLY to our product and does not extend to 3rd party products such as Windows, .Net or Java. If these are required to run our software and you are unable to install these correctly, then you need to contact someone with computer experience who can install them for you. We do not issue refunds if the end user is unable to install software not made by us.

If you didn't download it, then you cant be dissatisfied with it. If you do not understand Windows well enough to run or install standard software such as .Net or Java, then you can't be dissatisfied with our software because our software is not the problem. If you are dissatisfied with Windows or your ability to use a computer that is not dissatisfaction with our product. If this is the case, then the customer should find a person who knows how to use a computer and can explain or setup the program for them. We provide support for our products, not for Windows and not general computer troubleshooting. Java and .Net are standard components and are used by thousands of programs including Windows itself. Almost all modern computers come with these pre-installed. If your computer was setup by someone who did it incorrectly, that is unfortunate, and you can install the needed software updates yourself. No satisfaction guarantee will apply to customers who are unable to use our software due to their inability to use Windows, their inability to understand or install standard software components, their inability to use or install standard windows components such as .NET and Java, Windows problems, computer hardware problems, or inability to install third party software. We are not responsible for the end user's failure to read compatibility information(ie buying Windows only software and trying to install it on a MacOSX system) failure to read descriptions(ie purchasing a download only product then claiming the end user thought he was buying a CD, that is not a valid reason for a refund because the end user can easily save the installer to a CD-ROM disk).

It seems silly to mention this but we do receive such requests. If you buy or already own similar software, that is not a valid reason to request a refund. "I want a refund because I already own X, your competitor's software" is no reason for a refund. Buying a similar product or realizing the customer owns a similar product already is not a valid reason for a refund in any circumstances at any retail outlet.

Refund requests must provide a reason for the request. Simply saying "I want a refund" is not adequate. If the buyer gives an invalid reason(such as end user's inability to install software or end user failed to read compatibility information and purchased Windows only softwrae for their MacOSX system) then changes to a new reason, that new reason will be considered invalid and an attempt to play the refund system.

Support:

Support is available by clicking the Contact Us link. If you have any trouble with a product, feel free to contact us. If you need to know about the guarantee for a product, see the webpage the product was ordered from for that information. Guarantees vary depending on the product. When requesting support, let us know what product you are using, any error messages, and/or a description of the problem in detail. Most products include a guarantee of some sort which is spelled out on the appropriate page for the product. Filing a charge back through your credit card company, a PayPal dispute, or otherwise attempting to reverse payment without contacting support with a legitimate issue or for an RMA number will be considered fraud and all guarantees and obligations and support offers and replacement offers will be severed by such action on the part of the buyer.

Needlessly hostile or pointless support requests may be dismissed, such as support requests which provide no information about any problem, or do not identify which product is being used, or if the request is undecipherable or otherwise nonsensical, yes we do receive support requests which make no sense at all and requests which have no information like "It don't work what next?" and that is the only sentence in the request, or "Can I get a free Product X to try first" or "I want to return Product Y"(but we do not make or sell Product Y and have nothing to do with it and it is not listed on our website). Sending the same request several times in a 24 hour period without giving our support department time to respond or sending the same request to every email address on our website which the customer can find instead of using the trouble ticket system may result in the messages being deleted as spam because the same message was sent to multiple addresses which our spam filter can mark as a spam message.

The support procedure is Very simple: If you have a legitimate question, send it through our ticket system and our support will respond. If you have not received a response in 24 to 48 hours during the business week, then login to the ticket system using the access code you received when you posted the original request, if there was no response then send a follow up message. Sometimes requests are simply missed due to the problems described below.

Posting a trouble ticket and then posting several additional tickets with the same problem which do not contain new information or posting several unnecessary and pointless follow-up messages like "are you there" and "???" without waiting a reasonable 24-48 hour period for our support to respond will be considered inappropriate spam and may be removed from our support system without a response. Yes, we do have to deal with people who post a request at 10pm Friday, then ten minutes later post the same request asking why no one has responded, then an hour later post the same request again, then post a message asking "are you there" and then they come back and post a new ticket which says nothing but "???" which is clearly abusive and a waste of time because such unreasonable people have not given our support department time to respond to the first support request. Such postings only delay support to other customers because we must go through and clear these messages. If you have a legitimate support request, post it and our support department will respond in 24 to 48 hours during the business week. Posting over and over or sending harassing emails that have no purpose other than to harass support staff will not result in a faster response and may result in no response if they are deemed inappropriate.

Please provide common sense information when making support requests and include any error messages, the product you are using, and how we can reproduce the problem you are seeing as well as any other information we may need to provide help. We are unable to provide support to problems such as "It dont work" because we do not know what is not working or what "it" is or how to reproduce the problem. We are unable to resolve the problem "I get an error message and it dont work after that, what do I do?" because we have no way of knowing what the error message says, you will need to tell us. If you have already requested assistance and need further help, always quote the original message or at least refer to it so we can find it. Sending a trouble ticket saying "I tried that, what next" will result in that ticket being ignored because if that is all the information included we have no idea what it is about, what was tried, or what the result was. If you are requesting a refund, then include your NAME. Yes, we actually have people request refunds but they use an email address different from the one used to place the order then they only give a first name or a screen name. We need to know who you are if you are requesting a refund and providing a copy of the receipt is helpful.

We do NOT provide telephone support. It is simply too expensive and too much of a time waster. Email and our trouble ticket system are much more reliable and allow us to provide complete answers along with URL's and additional information that could not be easily provided over the phone. We provide telephone order lines for some products but these are strictly for order placement. Order takers do not have access to sales information and cannot provide support. The recording before being connected states this clearly when someone calls our order lines so it is not possible for anyone seeking support to accidentally contact order takers. If a customer is entitled to a refund but instead of following the outlined procedure insists on talking to order takers and tries to obtain support from those not qualified to provide support, we reserve the right to deduct a fee from the refund for this since it is not approved and is specifically prohibited by both our terms and the information provided during the call. If you need support, contact our support department, not order takers.

Product Return Procedure

To return a product (“DEFECTIVE or NON-DEFECTIVE”) based upon Elite Minds Inc.'s replacement/return guarantee policy for that specific product and subject to those terms and limitations, you must  e-mail our Returns Department(support) or contact us through the Trouble Ticket system to obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product. Elite Minds Inc will not accept any returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 30 days within which return products must be received by Elite Minds Inc.  Customer should prominently display the RMA number(s) clearly on the shipping label of boxes containing the returned product.

RMA numbers are provided by request through email or the trouble ticket system only. Insert a letter with the RMA and your name/address in the package with the product being returned. Any returned products that do not have Elite Minds Inc.'s RMA number and the buyer's name and address, will be considered as a breach of return policy(We have received returns in an envelope with no RMA information and an undecipherable return address, obviously we have no way of knowing who it is from and are therefore unable to issue a refund or even to associate the package with a buyer).

Customer is solely responsible for shipping any non defective or defective returned product(s) to Elite Minds Inc. Elite Minds Inc. will not issue a return label for defective items unless and upon RMA department manager's approval depending on specific rare cases. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Sending returns in an untraceable method will be considered a breach of the return policy.

If customer has not received an email confirmation that the return was received within 2 weeks of sending it, customer should contact support so they can check the status and verify it was received. Returns must be received by us within 2 weeks of the end of any guarantee period. This allows plenty of transit time for the item which normally should not take over 7-10 days. Returns postmarked after the warranty/guarantee period are not covered under the warranty/guarantee. If you have not received a confirmation within two weeks, it may mean your return was lost, misplaced, there was no customer or RMA information enclosed with the return or it was illegible. Any unclaimed, unidentifiable, or otherwise unprocessable returns are destroyed or recycled after two weeks of receipt and can no longer be processed. So the short version is, if you send a return, follow up in 2 weeks if you do not receive an email confirmation, and after that period we no longer keep returns. In other words, contacting us 3 or 6 months after a return was supposedly mailed will do no good because it was either processed or discarded after such a long time. Tracking information is also no longer available after such a long time period so you would be unable to prove shipment. That is why we urge you to follow up in 2 weeks if you have not already received a confirmation. Following up in 2 days does not allow enough transit time, however 7-10 days is usually good. Unfortunately, of the few returns we do receive, many have no RMA number or customer information in spite of the above instructions or they are hand written and illegible. We receive a product in an envelope and either no return address or an illegible address or an address that does not correspond to any of our customers. Such returns are impossible to process and are held 2 weeks while we wait for the customer to contact us, then discarded or recycled. Then, three or six months later, this customer contacts support to complain or to check the status, however life has moved on by this point, the original warranty/guarantee period has expired and if their order was received, if they shipped using a traceable means the tracking information has expired and is no longer available to prove shipment, the return was unprocessable for one of the previously listed reasons and destroyed or recycled. We cannot hold returns indefinitely and hope to match an unprocessable return to a customer six months later. Unfortunately there are some dishonest persons who abuse satisfaction guarantees. They use the product then return it the day before the guarantee expires not because they are dissatisfied but because their plan was to obtain the use of a product for free. There are also persons who wait three or six months, then insist they sent a return when they in fact sent nothing and are only trying to obtain a refund. They hope that in that time period the company will have received at least one unidentified return which this person can claim was theirs. These people do this for every product they order, from any company, to play the system like a lottery and obtain free merchandise. As a business, we must protect ourselves from such persons(not so much for our monetary loss but simply because it is wrong to encourage their activity by making theft easy) so I am sure you understand why there are reasonable limitations on returns and guarantees. If you send a return and do not receive a confirmation, follow up in 2 weeks.

ALL RETURNED ITEMS REGARDLESS OF DEFECTIVE OR NONEDEFECTIVE STATUS, "NON DEFECTIVE MEANING NOT DEFECTIVE UPON ARRVIAL IN CUSTOMER's HANDS (DOA)", MUST BE IN ITS ORGINAL (MANUFACTURE) CONDITION (WHERE CONDITION IS ACCEPTABLE FOR RESALE, NO BROKEN OR MISSING PARTS ETC). ALL RETURNED ITEMS ARE SUBJECT TO APPROVAL FROM MANAGMENT OF Elite Minds Inc.

WARRANTIES

Elite Minds Inc. MAKES NO REPRESENTATION for any product's any warranty unless specified.

LIMITATION OF LIABILITY IN ALL CIRCUMSTANCES Elite Minds Inc (“Elite Minds Inc.”)'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Elite Minds Inc. SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Elite Minds Inc. SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Elite Minds Inc. IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.Elite Minds Inc. DOES NOT, AND IS NOT, RESPONSIBLE FOR ANY LOST DATA, ONLINE ERRORS, DISPLAYING ERRORS, ONLINE PAGE ERRORS OR ANY ONLINE PROCESSING ERRORS THAT HAVE COSTED BY MACHINES OR COMPUTERS. Elite Minds Inc. DOES NOT HOLD ANY LIABILITIES FOR ANY LOST OF EMAILS DUE TO TECHNICAL ERROR(S).

Order Processing Information Requirements

Shipments normally ship out the second or third business day after receiving your order (excluding holidays). Elite Minds Inc. may contact you regarding the order you have placed. If, for any reason, you cannot be reached by email, your order will be put on hold. Elite Minds Inc. does not hold any responsibilities for delaying any on hold orders. It is the customer's responsibility to make sure their information has been input clearly and correctly. Orders that provide obviously invalid shipping addresses, bogus information, fake names, initials only, or otherwise obvious attempts to conceal or deceive will be automatically marked as suspected fraudulent orders and placed on hold pending credit card processor review. See our Privacy statement for information on how we protect your privacy.

On Hold Status

On hold status is defined as any order that cannot be processed due to an error or that is suspected of being fraudulent. We might hold your order for the following reasons:

• Credit card information cannot be verified.
  
• Billing information and/or shipping information cannot be matched.
• IP address country does not match shipping address
  
• Credit Card processor has rejected your order due to human or mechanical error.
  
• Ship to address or name does not match credit card record as authorized user.
  
• Receiver country is a known high fraud area(Nigeria, Indonesia, etc.)
  
• Address provided as shipping address is identified as invalid by USPS or UPS.
  
• Buyer provided misleading or deceptive or obviously incomplete or inaccurate information during the order process(obviously fake name, only a city/state with no actual po box or shipping street addr etc.).

In order to prevent any delay of shipments, please make sure you have correctly input your billing and shipping information. We reserve the right to refuse any order.

An email will be sent to the email address used to place the order for any orders that are held because of incomplete or otherwise inaccurate shipping information. These orders will be held until we receive a response with the corrected information. If you do not receive a confirmation email, it indicates the email address you used was invalid or not working.

LOST OR DAMAGED PACKAGE

-Elite Minds Inc limited liability

Elite Minds Inc. does not hold any responsibility for any lost shipment due to shipping carriers mistakes or wrongdoings. In addition, however, Elite Minds Inc. will issue a second shipment under special condition after 15 days from package loss report provided tracking information is unavailable or shows the package was not delivered. Under any CIRCUMSTANCES, Elite Minds Inc.'s liability limits to refund or replacement or may provide second shipment upon condition approval.

Shipping Methods

Elite Minds Inc(TM) offers U.S. Postal Service or other shipping methods at our discretion.

If you need, for any reason, to cancel your order, YOU WILL HAVE TO EMAIL OR CONTACT US THROUGH THE TROUBLE TICKET SYSTEM TO STOP THE ORDER BEFORE 12:00 NOON ON THE SAME DAY YOU PLACED YOUR ORDER. Once you have placed the order, if the packages has already been processed (CHARGED), it will not and cannot be cancelled, you may be able to return the product subject to the guarantees for that product.

Price Changes

Elite Minds Inc. reserves the right to change any price at anytime. All pricing errors are subject to correction. We reserve the right to refuse any order.

Typographical Errors

Elite Minds Inc. is not responsible for typographical errors. All typographical errors are subject to correction.

Downloadable Products

Elite Minds Inc. offers some products which can be downloaded as files. This download is available for a limited time after purchase. If the installation file is lost or if the product is not downloaded immediately after purchase, the sale is still considered completed. We do not provide lifetime free replacement downloads, customer will need to repurchase the item if customer has lost the product, lost the activation code(if any), or failed to download at the time of purchase or failed to make appropriate backups. If customer has download problems, we will make a reasonable effort to assist customer in completing the download within a reasonable time after purchase but we are not responsible for the failure of buyer's computer/software/operating system or Internet connection or the user's computer skills or ability if they are unable to download as a result of their own equipment problems, their internet connectivity, or limited ability to use the files or limited ability to use their computer.

Audio/Movie/Course Products

Any product that does not explicitly list a satisfaction guarantee or other guarantee is sold As-Is, without warranty. Defective products will be replaced but there are no refunds on items that have no guarantee such as, but not limited to, entertainment products, audio books, movies, or DVD movies. Specifically, but not exclusively, there are no returns accepted or guarantees made for our historical books, audio programs, documentary or other videos, no guarantee for educational courses unless specified otherwise on their respective websites. The Speak English Like A Genius course does not qualify for returns or refunds due to the nature of the video course(you can't learn from the course and then get your money back after you have received the value of the course; this is the same policy you will find with any educational course from other companies). You cannot read a book and then return it. All such items are sold as-is.

Additional Terms

Individual products may have additional terms, limitations, guarantees, or disclaimers which will be listed on the website for that product. The main Corporate Declaration of Terms and Conditions will take precedence over any conflict between terms on product specific sites.

Refund periods vary by product. A refund is considered submitted when the physical product being returned is mailed to us based on the postmark date or for downloaded or online products, the business day of, or following the request. This means if a product has a 30 day guarantee and the postmark shows it was mailed three days after the guarantee expired, it is not eligible for refund. If an online or downloadable product refund request is filed after 5PM Friday, there is no way we could receive this until business hours begin the following Monday, therefore if a buyer waits until 29 1/2 days to request a refund on a product with a 30 day guarantee and then files a refund request at a clearly inappropriate time outside of normal business hours such that it is received after the warranty has expired, the refund request will be considered invalid. No one will suddenly be dissatisfied with a product 29 1/2 days after purchasing it when it has a 30 day guarantee. That is simply not reasonable and if the buyer was honestly not satisfied, he or she would have filed a refund request at least 24 hours before the end of the warranty period expired. Such last minute requests are considered signs of fraud where the buyer attempts to obtain as much use from the product as possible and in the last few minutes of the warranty, files a refund request, expecting to continue to use the product through a weekend or overnight knowing the request will not be processed during business hours. We reserve the right to reject any such last second refund requests.